Faq

Explore Common Queries and Find Quick Solutions.

GENERAL


What is Billexpress Solutions?
Billexpress Solutions is an online-only financial institution with no physical locations. It provides banking services primarily through mobile applications or web platforms, making managing your finances convenient and efficient.
What distinguishes Billexpress Solutions from traditional banking?
Billexpress Solutions is distinct from conventional banks in that it operates solely online and provides services without the administrative expenses of physical branches. Savings and account rates are generally competitive, and their interfaces are user-friendly.
What services do Billexpress Solutions offer?
Billexpress Solutions provides a variety of services, such as checking and savings accounts, payment and money transfer services, debit cards, and occasionally lending products. In addition, we offer intuitive accounting and money management tools.
Can Billexpress Solutions offer customer service?
Yes, Billexpress Solutions offers customer service, typically via online messaging, email, and phone. Our customer service team is available 24 hours a day to answer your questions and make your banking experience as simple as possible.
Are transactions on Billexpress Solutions secure?
Yes, Billexpress Solutions employs sophisticated encryption and security protocols to safeguard your transactions and personal data. They use security measures comparable to those of conventional institutions to ensure your online banking transactions.

ONBOARDING


How can I start utilizing Billexpress Solutions?
Visit our website or download our mobile application from the App Store or Google Play to get started. Create an account by following the instructions. To activate your account, you must supply some essential details and complete several authentication steps.
Can non-PAN holders open Savings Accounts with Billexpress Solutions?
Unfortunately, you will not be able to register without a PAN card. In order to verify your account, this step is required to be completed. Do make another attempt after you have obtained a PAN card that is valid for a person.
Can I use Billexpress Solutions for business accounts?
Yes, we offer accounts for both individuals and businesses. You can select the type of account you wish to establish during onboarding. Initiating a business account could necessitate additional business-related documentation for verification purposes.

TRANSACTION


How do I deal with a failed transaction?
Money will be returned for NEFT, RTGS, IMPS, or duplicate bank transactions within a day. The funds may not be reimbursed for up to 5 days after UPI and card transactions. Tap on the transaction and the amount if you need clarification on the transaction type.
How is the history of my transactions safe?
Advanced encryption and security procedures secure your transaction history. Your secure login is the only way for you to access the account of your transactions. We use various security levels to guarantee the safety and integrity of your financial data.